Training and human resources professionals are facing mounting pressure to ensure training programs deliver real results.  Unfortunately, even the best training classes often fail to create meaningful changes in workplace behavior and performance. 

This session shows training and human resources professionals how to make training programs succeed.  They key is creating an effective training model that creates a learning partnership with employees and their managers. 

In this keynote presentation, Jeff Toister introduces three simple strategies to ensure a training program gains the support of stakeholders and achieves the desired results.

• Goals & Measurement: Learn what executives and sponsors really care about
• Continuous Learning: Two elements that will increase learning up to 75%
• Management buy-in: Quickly gain buy-in with our easy to use tool

About Jeff Toister, CPLP, PHR

Jeff Toister is a nationally recognized workplace learning and performance professional with a proven track record of success.  He has over 15 years of training and development experience in a variety of industries including hospitality, call centers, and nonprofits.  In 2005, Jeff founded Toister Performance Solutions to help client organizations improve customer service and employee performance.

His areas of expertise include facilitating training, designing training programs, and developing leaders. Jeff also consults in other facets of organizational development such as employee selection, employee training, job design, and human resources compliance.

Toister Performance Solutions

(619) 955-7946

www.toistersolutions.com

Jeff holds a Certified Professional in Learning and Performance (CPLP) credential from the American Society for Training and Development and a Professional in Human Resources (PHR) certification from the Human Resources Certification Institute.  He is a Past President of the San Diego chapter of the American Society for Training and Development (ASTD) where he is a recipient of the WillaMae Heitman award for service to the chapter over many years.  Jeff is also an active member of the national ASTD organization.  He has a Bachelor of Science in Business Administration from Boston University.